General Data Protection Regulation May 2018
The General Data Protection Regulation (GDPR) is a comprehensive European data protection law that comes into effect May 25, 2018. It creates consistent data protection rules across Europe and applies to companies based in the EU as well as global companies who process personal data about EU individuals.
At A & H Models we are committed to protecting your personal data and are structuring our privacy compliance program to align with the high standards introduced by GDPR.
Where information for delivery of orders and contact details have been supplied by Customers we hold them in order to complete the order and so that we have records for accounting and tax purposes. None of these details are shared with anyone outside A&H Models. We operate a website through EKP Powershop who also complies with the GDPR. Information is held for enquiries and repairs – The models we sell can have long lead times and in many cases they make take years for projects to be completed – with this in mind we have to check that customers are still interested when a long term project finally reaches completion.
We hold information necessary for the completion of customer orders and for necessary accounting and taxation purposes
This statement covers the services provided by the A & H Models website.
The Data Controller for this website is the A & H Models Web Team.
The purpose of this statement is to inform users of the A & H Models website about what information is collected about them when they visit this site, how this information is used, if it is disclosed and the ways in which we protect users’ privacy.
Confidentiality and security
Any information you provide will be held securely and in accordance with the Data Protection Act 1998. Your personal details will not normally be disclosed to third parties. In some circumstances however we may need to disclose your personal details to a third party so that they can provide a service you have requested, or fulfil a request for information. Any information about you that we pass to a third party will be held securely by that party, in accordance with the Data Protection Act 1998, and used only to provide the services or information you have requested.
You have a right to access the personal information we hold about you at any time. If you wish to do this, please put your request in writing (explaining that your interest is in the A & H Models website)
Information we collect from visitors
Email comments and questions
If you send an enquiry by email it may not always be possible for the A & H Models Web Team to provide the information requested directly. In such circumstances we may pass your enquiry to another Specialist so that they can fulfil your information request.
Email A & H
It is possible to email A & H using the link below.
We do not currently issue newsletters
If you sign up for a subscription email service, we will hold the information you have provided for as long as you require access to the service requested. If you inform us that you wish to cancel a subscription we will remove you from our mailing list and your details will be deleted from our records.
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.
These pieces of information are used to improve services for you through, for example:
- enabling a service to recognise your device so you don’t have to give the same information several times during one task
- recognising that you may already have given a username and password so you don’t need to do it for every web page requested
- measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast
You can manage these small files yourself and learn more about them through Internet browser cookies –
what they are and how to manage them
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.
These pieces of information are used to improve services for you through, for example:
* recognising that you may already have given a username and password so you don’t need to do it for every web page requested
* measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast
* analysing anonymised data to help us understand how people interact with our services so we can make them better
You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them
Learn how to remove cookies set on your device
Third party cookies: these are cookies found in other companies’ internet tools which we are using to enhance our site, for example Google, YouTube, Facebook or Twitter have their own cookies, which are controlled by them.
Cookies set by A & H Models website:
ekm_USERNAME – Temporary cookie generated to test if cookies are enabled on the visitor’s browser.
ekm_pp_USERNAME – Stores a unique reference to visitors cart contents. Stores authentication details for customer logged in section.
ekm_tmp_ORDERNUMBER – Stores a reference to the visitors order number after an order has been generated.
Third party cookies
We use a number of suppliers who may also set cookies on their websites’ on its behalf. The A & H Models does not control the dissemination of these cookies. You should check the third party websites for more information about these.
Provider : YouTube Name: VISITOR_INFO1_LIVE More info: Google Policies and Principles
Log files allow us to record visitors’ use of the site. The A & H Models Web Team puts together log file information from all our visitors, which we use to make improvements to the layout of the site and to the information in it, based on the way that visitors move around it. Log files do not contain any personal information about you.
Linking to another site from the A & H Models website
Our website contains links to other sites, mainly those of manufacturers, but also to those of other third parties. A & H Models is not responsible for the privacy practices within any of these other sites. You should be aware of this when you leave the A & H Models website and we encourage you to read the privacy statements on other websites you visit.
State of import/ export 2022
Here is a letter to the Department of Trade and Industry after they requested feedback.
- The website "Guidance" is a mess of unintelligible acronyms and endlessly hyperlinked paragraphs. There is absolutely no need for this - if you want GB exporting to be successful then it must be transparent.
- The telephone helpline is an absolute waste of money - the operatives just refer you back to the website (See point 1)
- When something goes wrong with an export there is no explanation of what went wrong - dooming you to endlessly repeat the error.
- Shipping agents only want to take on easy shipments (Repairs and warrantee returns are a disaster).
- Shipping agents are in such as mess that there is no standardised form for collecting import duty - one agent sends me invoices in the post, via e-mail, with the courier and via a log on accounts portal - they have taken so much VAT off me that I am in credit with HMRC!
- We will always use an intermediary for export and import (post office or Courier) -there is no separate guidance for the division of responsibility. The website seems to relate to large haulage companies who have a dedicated staff and access to CHIEF or its replacement software.
- The nature of internet retail means that any delay has consequences - what we have now is not "Just in Time" but "Far too Late"
- Exporting is now too expensive to be competitive -I have largely given up trying.
- Parcels held up in the failing customs process cause unnecessary work as we attempt (and usually fail) to find out what went wrong.
- With massive delays we are forced into endlessly investigating shipments in and out of the country - this is all counter-productive busyworking.
- Small and Medium exporters just cannot afford the dedicated staff or contracted specialists to have a seat at the table - This will leave all export in the hands of large corporations that are unlikely to be owned and taxed within the UK.
- Train the helpline staff to understand the issues involved in exporting - if they have to refer you to the website then they are incapable of doing their job.
- Fix the website - Clear examples of each type of Importing / exporting with case studies to tell us exactly what is required. Most importantly how to deal with an item that has to be returned to its manufacturer for repair or warranty As it stands every product is treated the same whether it is a simple retail product or drugs, alcohol or chemicals. Most people are dealing with simple products that do not need to be lumped in with items that require specific licenses.
- Just fix the customs process - employ the staff needed or even better fix the trade and co-operation deal. Ideally re-join the customs union and common market. Alternatively announce to the public all the reduced standards that you want to implement.